This statistic shows the results of a survey in which respondents were asked for factors that would make them defect from a retailer in the United Kingdom (UK) in 2016. A majority of 57.1 percent of respondents would stop visiting a retailer if the staff were rude, followed by poor quality items at 44.3 percent.
Share of consumers who say certain factors would make them defect from a retailer in the United Kingdom (UK) in 2016
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Webloyalty. (March 1, 2016). Share of consumers who say certain factors would make them defect from a retailer in the United Kingdom (UK) in 2016 [Graph]. In Statista. Retrieved December 26, 2024, from https://www.statista.com/statistics/628373/defection-from-main-retailer-united-kingdom-uk/
Webloyalty. "Share of consumers who say certain factors would make them defect from a retailer in the United Kingdom (UK) in 2016." Chart. March 1, 2016. Statista. Accessed December 26, 2024. https://www.statista.com/statistics/628373/defection-from-main-retailer-united-kingdom-uk/
Webloyalty. (2016). Share of consumers who say certain factors would make them defect from a retailer in the United Kingdom (UK) in 2016. Statista. Statista Inc.. Accessed: December 26, 2024. https://www.statista.com/statistics/628373/defection-from-main-retailer-united-kingdom-uk/
Webloyalty. "Share of Consumers Who Say Certain Factors Would Make Them Defect from a Retailer in The United Kingdom (Uk) in 2016." Statista, Statista Inc., 1 Mar 2016, https://www.statista.com/statistics/628373/defection-from-main-retailer-united-kingdom-uk/
Webloyalty, Share of consumers who say certain factors would make them defect from a retailer in the United Kingdom (UK) in 2016 Statista, https://www.statista.com/statistics/628373/defection-from-main-retailer-united-kingdom-uk/ (last visited December 26, 2024)
Share of consumers who say certain factors would make them defect from a retailer in the United Kingdom (UK) in 2016 [Graph], Webloyalty, March 1, 2016. [Online]. Available: https://www.statista.com/statistics/628373/defection-from-main-retailer-united-kingdom-uk/
