Finland: usage of online banking credentials for e-services

This statistic shows the results of a survey on the usage of online banking credentials for various online services in Finland in 2016. During the period under survey, roughly 25 percent of internet users with online banking credentials used those credentials frequently to verify credit card payments.

Usage of online banking credentials for various online services in Finland in 2016

Characteristic	Never	Rarely	Frequently
Paying online purchases from your bank account	12%	44%	44%
Credit card payment verification like Verified by Visa or Mastercard Secure Code	40%	35%	25%
Kela, the Finnish Social Insurance Institution	36%	43%	22%
Verohallinto (the Finnish Tax office)	24%	61%	15%
Insurance company's services	38%	47%	15%
Municipal healthcare services	49%	41%	10%
Posti (the main Finnish postal service)	54%	37%	9%
Other governmental services	56%	40%	4%
Trafi (Finnish Transport Safety Agency)	71%	25%	3%
Other municipal services	68%	28%	3%
Väestörekisterikeskus (the Population Register Centre)	69%	29%	2%

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Release date

August 2016

More information

Region

Finland

Survey time period

March 18, 2016 to March 26, 2016

Number of respondents

986 respondents

Age group

18-74 years

Special properties

Internet users with an e-mail address and online banking access.

Method of interview

Computer-assisted telephone interviews (CATI)

Supplementary notes

The question was phrased by the source as follows: "Do you use your online banking credentials for logging in to the following services?"

In Finland bank customers receive online banking login details and separate codes for logging in to their online bank. The credentials can also be used for identifying oneself or logging in to other online services.

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