The statistic shows the results of a survey conducted among enterprises that sold goods and/or services online in other EU countries in Finland in 2014 and those that used to or tried to do so. It displays Finnish companies' level of concern regarding cross-border complaints and dispute resolvings when selling abroad. The majority of responding companies stated that cross-border complaints and disputes had not been a problem at all for them (62 percent).
Companies facing too large expenses from cross-border complaints and disputes when selling or trying to sell online to other EU countries in Finland in 2014
companies that purchased their products and/or services online fron another EU country in 2014 and those that used to do so or tried to do so
Method of interview
Telephone interview
Supplementary notes
Original survey question: "For each of the following difficulties that may present itself when selling or trying to purchase online from other EU countries, can you tell me if it has been a major problem, a minor problem or not a problem at all? - Resolving complaints and disputes cross-border is too expensive"
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European Commission. (May 5, 2015). Companies facing too large expenses from cross-border complaints and disputes when selling or trying to sell online to other EU countries in Finland in 2014 [Graph]. In Statista. Retrieved November 05, 2024, from https://www.statista.com/statistics/604677/companies-concerned-about-resolving-complaints-cross-border-in-finland/
European Commission. "Companies facing too large expenses from cross-border complaints and disputes when selling or trying to sell online to other EU countries in Finland in 2014." Chart. May 5, 2015. Statista. Accessed November 05, 2024. https://www.statista.com/statistics/604677/companies-concerned-about-resolving-complaints-cross-border-in-finland/
European Commission. (2015). Companies facing too large expenses from cross-border complaints and disputes when selling or trying to sell online to other EU countries in Finland in 2014. Statista. Statista Inc.. Accessed: November 05, 2024. https://www.statista.com/statistics/604677/companies-concerned-about-resolving-complaints-cross-border-in-finland/
European Commission. "Companies Facing Too Large Expenses from Cross-border Complaints and Disputes When Selling or Trying to Sell Online to Other Eu Countries in Finland in 2014." Statista, Statista Inc., 5 May 2015, https://www.statista.com/statistics/604677/companies-concerned-about-resolving-complaints-cross-border-in-finland/
European Commission, Companies facing too large expenses from cross-border complaints and disputes when selling or trying to sell online to other EU countries in Finland in 2014 Statista, https://www.statista.com/statistics/604677/companies-concerned-about-resolving-complaints-cross-border-in-finland/ (last visited November 05, 2024)
Companies facing too large expenses from cross-border complaints and disputes when selling or trying to sell online to other EU countries in Finland in 2014 [Graph], European Commission, May 5, 2015. [Online]. Available: https://www.statista.com/statistics/604677/companies-concerned-about-resolving-complaints-cross-border-in-finland/
