GB: Quarterly gas supplier customer satisfaction 2011-2017

This statistic shows the share of gas supplier customers which are satisfied or very satisfied with their supplier, from January 2011 to December 2017. It shows since the methodology change, customer satisfaction has increased. 71 of customers were satisfied with their gas supplier as of the 4th quarter of 2017.

Share of customers which are satisfied or very satisfied with their gas suppliers' service in Great Britain (GB) from 2010 to 2016 (share in percentage)*

Characteristic	Share of satisfied customers
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Release date

February 2018

More information

Region

United Kingdom (Great Britain)

Survey time period

Q1 2011 to Q4 2017

Number of respondents

10,000+

Supplementary notes

*Customers were asked the question 'How satisfied are you with the service you get from your current supplier?’. The question was asked separately for gas and electricity.

**In 2017, the methodology for results changed. The source adds "From 2017 these answer scales have changed. Overall satisfaction, ease of contact and ease of understanding bill are now asked on 7 point scales. For these metrics we now show the data for those who said extremely satisfied, very satisfied or fairly satisfied. Recommendation is now asked on a scale of 0-10. We are showing data for customers who said that their likelihood to recommend their supplier on a scale of 0-10 was 8 or above. The question on suppliers valuing customers has remained a 5 point scale and so the data presented remains the same (those who answered very satisfied or fairly satisfied). "

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