Customer satisfaction of npower electricity in Great Britain (GB) 2018

Electricity customer satisfaction of the npower in Great Britain (GB) in February of 2018

CharacteristicShare of respondents
Satisfied with supplier service 65%
Satisfied with understandable bills 70%
Satisfied with ease of contacting supplier 65%
Would recommend supplier 28%
Agree supplier values its customers 29%
Created with Highcharts 7.2.2Share of respondents65%65%70%70%65%65%28%28%29%29%Satisfied with supplier serviceSatisfied with understandable billsSatisfied with ease of contacting supplierWould recommend supplierAgree supplier values its customers
0%10%20%30%40%50%60%70%80%
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Release date

February 2018

Region

United Kingdom (Great Britain)

Survey time period

February 2018

Number of respondents

10,000 respondents

Age group

16 years and older

Supplementary notes

Customers were asked the question 'How satisfied are you with the service you get from your current supplier?’

This data comes from the GfK Energy Research Panel, a semi-continuous, nationally representative panel of 10,000 homes in Great Britain. The panel provides ongoing satisfaction and switching information.

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