The statistic displays the leading drivers causing customers to discontinue services with their primary cloud and hosting service provider, as of 2016, based on a global survey of IT decision-makers. During the survey, 34 percent of those respondents who intended to discontinue with their primary cloud or hosting service provider were doing so because the pricing was no longer competitive.
Leading drivers of discontinuing services with primary cloud and hosting service provider worldwide, as of 2016
Characteristic
Share of respondents
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Worldwide, Africa, North America, Europe, Central and South America, APAC, MENA
Survey time period
early 2016
Number of respondents
68 respondents
Special properties
IT decision-makers
Supplementary notes
This question was phrased by the source as follows: "What are the top three drivers in your decision to discontinue services with [Primary Hosting/Cloud Services Provider]?"
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Microsoft. (May 13, 2016). Leading drivers of discontinuing services with primary cloud and hosting service provider worldwide, as of 2016 [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/589515/worldwide-hosting-providers-customer-cancellation-drivers/
Microsoft. "Leading drivers of discontinuing services with primary cloud and hosting service provider worldwide, as of 2016." Chart. May 13, 2016. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/589515/worldwide-hosting-providers-customer-cancellation-drivers/
Microsoft. (2016). Leading drivers of discontinuing services with primary cloud and hosting service provider worldwide, as of 2016. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/589515/worldwide-hosting-providers-customer-cancellation-drivers/
Microsoft. "Leading Drivers of Discontinuing Services with Primary Cloud and Hosting Service Provider Worldwide, as of 2016." Statista, Statista Inc., 13 May 2016, https://www.statista.com/statistics/589515/worldwide-hosting-providers-customer-cancellation-drivers/
Microsoft, Leading drivers of discontinuing services with primary cloud and hosting service provider worldwide, as of 2016 Statista, https://www.statista.com/statistics/589515/worldwide-hosting-providers-customer-cancellation-drivers/ (last visited July 22, 2024)
Leading drivers of discontinuing services with primary cloud and hosting service provider worldwide, as of 2016 [Graph], Microsoft, May 13, 2016. [Online]. Available: https://www.statista.com/statistics/589515/worldwide-hosting-providers-customer-cancellation-drivers/
