Impact of hosted/cloud technologies on contact centers worldwide 2016

Published by Statista Research Department, Jun 17, 2016
This statistic shows the share share of call centers which agree or disagree with statements about how the use of hosted/cloud technologies affected their call centers worldwide in 2016. During the survey, 86.5 percent of respondents agreed that the use of hosted or cloud technologies improved flexibility.

How has the use of hosted/cloud technologies affected your contact center?

© Statista 2024
Download
Show detailed source information?
Register for free
Already a member?
Log in
Source

Use Ask Statista Research Service

Release date

June 2016

Region

Worldwide

Survey time period

June 2016

Number of respondents

370 respondents

Special properties

contact center companies with 20 or more agents using hosted/cloud technologies

Method of interview

Online survey

Supplementary notes

The source does not specify the age of respondents or date of survey; the date given is the date of publication.

Citation formats
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

    • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 5 people
$959 USD
per month, billed annually 1
Buy now
  • Free + Premium Statistics
  • Reports
  • Market Insights

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts

Statistics on " Cloud computing in Italy "

The most important statistics
The most important statistics
The most important statistics
The most important statistics
The most important statistics

Other statistics that may interest you Cloud computing in Italy

Overview

6

Segments

8

Implementation and spending

6

Firm consumption

8

Special focus: Cloud security

5

Further related statistics

2

Further Content: You might find this interesting as well

Statistics

Topics

Digitalization - challenges & benefits of the cloud
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

    • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 5 people
$959 USD
per month, billed annually 1
Buy now
  • Free + Premium Statistics
  • Reports
  • Market Insights

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts
Learn more about how Statista can support your business.