Impact of hosted/cloud technologies on contact centers worldwide 2016

Published by Statista Research Department, Jun 17, 2016
This statistic shows the share share of call centers which agree or disagree with statements about how the use of hosted/cloud technologies affected their call centers worldwide in 2016. During the survey, 86.5 percent of respondents agreed that the use of hosted or cloud technologies improved flexibility.

How has the use of hosted/cloud technologies affected your contact center?

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Release date

June 2016

Region

Worldwide

Survey time period

June 2016

Number of respondents

370 respondents

Special properties

contact center companies with 20 or more agents using hosted/cloud technologies

Method of interview

Online survey

Supplementary notes

The source does not specify the age of respondents or date of survey; the date given is the date of publication.

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