Reasons contact center companies offer self-/assisted-service channels worldwide 2016

Published by Statista Research Department, Jun 17, 2016
This statistic shows the leading reasons contact center companies offering self-/assisted-service channels in their contact centers worldwide in 2016. During the survey, 47.5 of respondents indicated that they offered self-/assisted-service channels to reduce cost.

What are you main reasons for offering self-/assisted-service channels?

© Statista 2024
Download
Show detailed source information?
Register for free
Already a member?
Log in
Source

Use Ask Statista Research Service

Release date

June 2016

Region

Worldwide

Survey time period

June 2016

Number of respondents

1,100 respondents

Special properties

contact center companies with 20 or more agents

Method of interview

Online survey

Supplementary notes

The source does not specify the age of respondents or date of survey, the date give is the date of publication. Multiple answers were possible.

Citation formats
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

    • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 5 people
$959 USD
per month, billed annually 1
Buy now
  • Free + Premium Statistics
  • Reports
  • Market Insights

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts

Statistics on " Call centers in the U.S. "

The most important statistics
The most important statistics
The most important statistics
The most important statistics

Other statistics that may interest you Call centers in the U.S.

Industry overview

4

Leading companies

5

Employment

7

AI impact

5

Further related statistics

1

Further Content: You might find this interesting as well

Statistics

Topics

Call center services industry in the U.S.Mobile communicationsMobile communications in the United States
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

    • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 5 people
$959 USD
per month, billed annually 1
Buy now
  • Free + Premium Statistics
  • Reports
  • Market Insights

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts
Learn more about how Statista can support your business.