As of 2021, employee enablement was considered by organizations worldwide as most important factor to improve their customer experience (CX) over the next year. However, only 30 percent of the respondents stated that they thought customer enablement will reshape and improve their customer experience in the next five years.
On the other hand, artificial intelligence (A.I.) was perceived as the most important factor for the next five years.
Factors likely to reshape and improve organizations' customer experience (CX) in the future worldwide in 2021
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This question was phrased by the source as follows: "What will do most to reshape (and improve) your CX capability?"
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NTT. (September 22, 2021). Factors likely to reshape and improve organizations' customer experience (CX) in the future worldwide in 2021 [Graph]. In Statista. Retrieved November 18, 2024, from https://www.statista.com/statistics/587688/factors-reshaping-contact-center-industry-worldwide/
NTT. "Factors likely to reshape and improve organizations' customer experience (CX) in the future worldwide in 2021." Chart. September 22, 2021. Statista. Accessed November 18, 2024. https://www.statista.com/statistics/587688/factors-reshaping-contact-center-industry-worldwide/
NTT. (2021). Factors likely to reshape and improve organizations' customer experience (CX) in the future worldwide in 2021. Statista. Statista Inc.. Accessed: November 18, 2024. https://www.statista.com/statistics/587688/factors-reshaping-contact-center-industry-worldwide/
NTT. "Factors Likely to Reshape and Improve Organizations' Customer Experience (Cx) in The Future Worldwide in 2021." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/587688/factors-reshaping-contact-center-industry-worldwide/
NTT, Factors likely to reshape and improve organizations' customer experience (CX) in the future worldwide in 2021 Statista, https://www.statista.com/statistics/587688/factors-reshaping-contact-center-industry-worldwide/ (last visited November 18, 2024)
Factors likely to reshape and improve organizations' customer experience (CX) in the future worldwide in 2021 [Graph], NTT, September 22, 2021. [Online]. Available: https://www.statista.com/statistics/587688/factors-reshaping-contact-center-industry-worldwide/
