This statistic shows the planned and currently supported services by global contact centers worldwide in 2016. Of the contact centers surveyed, 52.4 percent supported social media contact services in 2016, with a further 23.7 percent planning to implement the service within a year.
What service can your contact center support, now and in the future?
* Includes knowledge portals, peer-to-peer systems.
** Includes instant messaging, co-browse.
The source does not specify the age of respondents or date of survey, the date give is the date of publication.
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Dimension Data. (June 17, 2016). What service can your contact center support, now and in the future? [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/587666/services-supported-by-contact-centers-worldwide/
Dimension Data. "What service can your contact center support, now and in the future?." Chart. June 17, 2016. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/587666/services-supported-by-contact-centers-worldwide/
Dimension Data. (2016). What service can your contact center support, now and in the future?. Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/587666/services-supported-by-contact-centers-worldwide/
Dimension Data. "What Service Can Your Contact Center Support, Now and in The Future?." Statista, Statista Inc., 17 Jun 2016, https://www.statista.com/statistics/587666/services-supported-by-contact-centers-worldwide/
Dimension Data, What service can your contact center support, now and in the future? Statista, https://www.statista.com/statistics/587666/services-supported-by-contact-centers-worldwide/ (last visited December 21, 2024)
What service can your contact center support, now and in the future? [Graph], Dimension Data, June 17, 2016. [Online]. Available: https://www.statista.com/statistics/587666/services-supported-by-contact-centers-worldwide/
