This statistic shows the distribution of contact centers customer interactions worldwide in 2016, by channel. Of the customer interactions undertaken by the 1,041 contact centers surveyed, 2.1 percent were handled by a social media channel such as Facebook or Twitter.
What is the percentage split of interactions being handled across the channels offered to your customers?
Characteristic
Share of interactions
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* Includes knowledge portals, peer-to-peer systems.
* Includes instant messaging, co-browse.
The source does not specify the age of respondents or date of survey, the date give is the date of publication.
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Dimension Data. (June 17, 2016). What is the percentage split of interactions being handled across the channels offered to your customers? [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/587565/interactions-handled-by-contact-centers-worldwide-by-channel/
Dimension Data. "What is the percentage split of interactions being handled across the channels offered to your customers?." Chart. June 17, 2016. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/587565/interactions-handled-by-contact-centers-worldwide-by-channel/
Dimension Data. (2016). What is the percentage split of interactions being handled across the channels offered to your customers?. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/587565/interactions-handled-by-contact-centers-worldwide-by-channel/
Dimension Data. "What Is The Percentage Split of Interactions Being Handled across The Channels Offered to Your Customers?." Statista, Statista Inc., 17 Jun 2016, https://www.statista.com/statistics/587565/interactions-handled-by-contact-centers-worldwide-by-channel/
Dimension Data, What is the percentage split of interactions being handled across the channels offered to your customers? Statista, https://www.statista.com/statistics/587565/interactions-handled-by-contact-centers-worldwide-by-channel/ (last visited July 22, 2024)
What is the percentage split of interactions being handled across the channels offered to your customers? [Graph], Dimension Data, June 17, 2016. [Online]. Available: https://www.statista.com/statistics/587565/interactions-handled-by-contact-centers-worldwide-by-channel/
