In 2023, Royal Bank of Canada (RBC) had the highest satisfaction score among retail banking customers of Canada's largest and midsize banks. This is according to a survey that was carried out in early 2023 among nearly 3,000 respondents. RBC received a score of 610 (out of 1,000). It was followed by the Bank of Montreal, with a score of 592. The average ranking of the presented banks amounted to 588 points.
Customer satisfaction with largest retail banks in Canada in 2023
Characteristic
Customer rating on a scale from 0 to 1,000
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retail banking customers of Canada's largest and midsize banks
Supplementary notes
The rating is based on a 1,000-point scale.
Customer satisfaction was measured in the following segments: channel activities; communication/advice; convenience; new account opening; problem resolution; and products/fees.
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J.D. Power. (June 29, 2023). Customer satisfaction with largest retail banks in Canada in 2023 [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/587451/customer-satisfaction-leading-banks-canada/
J.D. Power. "Customer satisfaction with largest retail banks in Canada in 2023." Chart. June 29, 2023. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/587451/customer-satisfaction-leading-banks-canada/
J.D. Power. (2023). Customer satisfaction with largest retail banks in Canada in 2023. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/587451/customer-satisfaction-leading-banks-canada/
J.D. Power. "Customer Satisfaction with Largest Retail Banks in Canada in 2023." Statista, Statista Inc., 29 Jun 2023, https://www.statista.com/statistics/587451/customer-satisfaction-leading-banks-canada/
J.D. Power, Customer satisfaction with largest retail banks in Canada in 2023 Statista, https://www.statista.com/statistics/587451/customer-satisfaction-leading-banks-canada/ (last visited July 22, 2024)
Customer satisfaction with largest retail banks in Canada in 2023 [Graph], J.D. Power, June 29, 2023. [Online]. Available: https://www.statista.com/statistics/587451/customer-satisfaction-leading-banks-canada/