Customer satisfaction with leading Canadian retail banks 2024

Published by Statista Research Department, Aug 30, 2024

In 2024, Royal Bank of Canada (RBC) had the highest satisfaction score among retail banking customers of Canada's largest and midsize banks. This is according to a survey that was carried out in early 2024 among nearly 3,000 respondents. RBC received a score of 582 (out of 1,000). It was followed by the Scotiabank, with a score of 568. The average ranking of the presented banks amounted to 566 points.

Customer satisfaction with largest retail banks in Canada in 2024

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Release date

June 2024

Region

Canada

Survey time period

January to March 2024

Number of respondents

2,822 respondents

Special properties

retail banking customers of Canada's largest and midsize banks

Supplementary notes

The rating is based on a 1,000-point scale.
Customer satisfaction was measured in the following segments: channel activities; communication/advice; convenience; new account opening; problem resolution; and products/fees.

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