UK business use of online services 2022

As of 2022, online bank accounts were the most used online service by businesses in the United Kingdom (UK), with 80 percent of surveyed businesses using it. According to the same survey, 61 percent of businesses possessed the opportunity to hold personal information about customers electronically.

Share of businesses in the United Kingdom (UK) that use selected online services as of 2022

Characteristic	Share of respondents
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Release date

March 2022

More information

Region

United Kingdom

Survey time period

October 16, 2021 to January 21, 2022

Number of respondents

1,243 respondents

Special properties

among UK businesses

Method of interview

Telephone interview

Supplementary notes

*only asked 658 UK businesses
The source adds the following information: 'Survey respondents are 1,243 UK businesses; 696 micro firms, 264 small firms, 149 medium firms, and 134 large firms.
For businesses, analysis by size splits the population into micro businesses (1 to 9 employees), small businesses (10 to 49 employees), medium businesses (50 to 249 employees), and large businesses (250 employees or more).
We undertook a random probability telephone survey of 1,243 UK businesses, 424 UK registered charities, and 420 education institutions from 16 October 2021 to 21 January 2022.
We carried out 35 in-depth interviews between December 2021 and January 2022, to gain further qualitative insights from some of the organizations that answered the survey. Sole traders and public-sector organizations were outside the scope of the survey. In addition, businesses with no IT capacity or online presence were deemed ineligible. These exclusions are consistent with previous years, and the survey is considered comparable across years.'
This statistic using original data from the Government Digital Service and includes copyright material licensed under © Crown, the Open Government License v3.0

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