This statistic shows the satisfaction level of gas customers of British Gas in Great Britain in 2017. It shows that 72 percent of the respondents were satisfied with the ease of contacting their supplier, but only 32 percent of the respondents would recommend British Gas as a gas supplier.
Satisfaction levels of British Gas customers in Great Britain in 2017
The source adds that the data was taken from the GfK Energy Research Panel, a semi-continuous, nationally representative panel of 10,000 homes in Great Britain.
British Gas is owned by Centrica, which is one of the so called 'Big Six' energy suppliers in the United Kingdom.
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Ofgem. (February 1, 2018). Satisfaction levels of British Gas customers in Great Britain in 2017 [Graph]. In Statista. Retrieved December 31, 2024, from https://www.statista.com/statistics/585665/customer-satisfaction-british-gas-uk/
Ofgem. "Satisfaction levels of British Gas customers in Great Britain in 2017." Chart. February 1, 2018. Statista. Accessed December 31, 2024. https://www.statista.com/statistics/585665/customer-satisfaction-british-gas-uk/
Ofgem. (2018). Satisfaction levels of British Gas customers in Great Britain in 2017. Statista. Statista Inc.. Accessed: December 31, 2024. https://www.statista.com/statistics/585665/customer-satisfaction-british-gas-uk/
Ofgem. "Satisfaction Levels of British Gas Customers in Great Britain in 2017." Statista, Statista Inc., 1 Feb 2018, https://www.statista.com/statistics/585665/customer-satisfaction-british-gas-uk/
Ofgem, Satisfaction levels of British Gas customers in Great Britain in 2017 Statista, https://www.statista.com/statistics/585665/customer-satisfaction-british-gas-uk/ (last visited December 31, 2024)
Satisfaction levels of British Gas customers in Great Britain in 2017 [Graph], Ofgem, February 1, 2018. [Online]. Available: https://www.statista.com/statistics/585665/customer-satisfaction-british-gas-uk/
