Response times of online stores to complaint mails in the Netherlands 2014

Published by Statista Research Department, Apr 24, 2014
This statistic shows the distribution of the response time of online stores to complaint e-mails in the Netherlands in 2014. Roughly 20 percent of the web shops in the Netherlands need more than 120 minutes to respond to a complaint e-mail.

Distribution of response time of online stores to complaint e-mails in the Netherlands in 2014

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Release date

April 2014

Region

Netherlands

Survey time period

2014

Number of respondents

250 web shops

Special properties

66,085 web stores selling physical products; online stores selling travel, insurance and financial products were not included

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