Netherlands: online service activities

This statistic shows the responses to the survey question: "Which online services have you used over the past 3 months?" The figure illustrates the share of individuals who used the internet for online services concerning education, government and health in the Netherlands from 2012 to 2019. As of 2019, roughly 28 percent of Dutch individuals said they used the internet to make an appointment at a hospital or at a health care center.

Which online service activities have you engaged in over the past 3 months?*

Characteristic	Information about studies or courses	Following an online course	Other online learn/study activities	Searching government or public institutions	Downloading official documents from government or public institution	Sending filled out forms to government or public institution	Make an appointment at a hospital or health care center	Cloud computing	Paying for saving files
2019	37.2%	12.1%	27.7%	69.9%	47.6%	52.9%	27.6%	48.8%	13.5%
2018	0%	0%	0%	71.1%	50.3%	54%	25.2%	44.9%	10.3%
2017	35.4%	9.3%	21.9%	67.8%	46.6%	51.2%	66.4%	45.8%	7.9%
2016	33.2%	8.3%	20%	64.9%	42.8%	48.9%	57.9%	39.8%	5.7%
2015	33.1%	7.1%	18.7%	64.4%	41.9%	47.5%	56.7%	33.5%	3.8%
2014	29.7%	7.2%	-	67.9%	48.6%	51.8%	56%	31.1%	3.4%
2013	27.2%	5.8%	-	69%	47.7%	50.4%	51.8%	-	-
2012	27.5%	4.7%	-	55.1%	43%	44.1%	49.2%	-	-

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Release date

October 2019

More information

Region

Netherlands

Survey time period

2012 to 2019

Number of respondents

4,500 respondents

Age group

12 years and older

Special properties

individuals who are part of a private household; internet for private usage

Method of interview

Computer-assisted telephone interviews (CATI)

Supplementary notes

* The source states that the survey question concerned "the activities of respondents in the three months prior to the study". The possible activities have been divided into different categories, relating to: "education, website usage, finances, health, using the internet as storage (cloud computing)".

Multiple answers were possible.

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