This statistic shows the result of a global survey among airline passengers regarding the use of technology during travel from 2017 to 2019, with a breakdown by processing steps. During the 2019 survey, 93 percent of the respondents used technology when booking their flight.
Share of passengers using technology during air travel from 2017 to 2019, by major processing step
passengers must have traveled at least once in the previous three months and through a large or regional airport.
Method of interview
Online survey
Supplementary notes
The 2017 findings are based on an online survey of 7,031 respondents from 17 countries across the Americas, Asia, Europe and the Middle East and Africa and can be accessed here.
The 2018 findings are based on an online survey of 7,578 respondents from 20 countries across the Americas, Asia, Europe and the Middle East and Africa.
The 2019 findings are based on an online survey of 6,813 respondents from 27 countries across the Americas, Asia, Europe and the Middle East and Africa.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
SITA. (December 7, 2020). Share of passengers using technology during air travel from 2017 to 2019, by major processing step [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/572440/passengers-usage-of-technology-during-air-travel/
SITA. "Share of passengers using technology during air travel from 2017 to 2019, by major processing step." Chart. December 7, 2020. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/572440/passengers-usage-of-technology-during-air-travel/
SITA. (2020). Share of passengers using technology during air travel from 2017 to 2019, by major processing step. Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/572440/passengers-usage-of-technology-during-air-travel/
SITA. "Share of Passengers Using Technology during Air Travel from 2017 to 2019, by Major Processing Step." Statista, Statista Inc., 7 Dec 2020, https://www.statista.com/statistics/572440/passengers-usage-of-technology-during-air-travel/
SITA, Share of passengers using technology during air travel from 2017 to 2019, by major processing step Statista, https://www.statista.com/statistics/572440/passengers-usage-of-technology-during-air-travel/ (last visited November 21, 2024)
Share of passengers using technology during air travel from 2017 to 2019, by major processing step [Graph], SITA, December 7, 2020. [Online]. Available: https://www.statista.com/statistics/572440/passengers-usage-of-technology-during-air-travel/
