Support services penetration rates for postal e-services worldwide 2015

Published by Statista Research Department, Oct 26, 2015
This statistic displays postal support e-service worldwide penetration rates in 2015. Track and trace had the highest penetration rate with a total of 90 percent. The lowest penetration rate was 11 percent for digital customized postage.

Support services penetration rates for postal e-services worldwide in 2015

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Release date

October 2015

Region

Worldwide

Survey time period

2015

Supplementary notes

The source adds the following information: "Definition of postal e-services: In this study, we refer to postal electronic services (e-services) as services delivered by Posts to their end-customers (individuals, businesses or governments) through digital channels. The Internet is the main e-service delivery channel, while other telecommunications channels (e.g. mobile phones, tablets, call centres or televisions) are also considered. The use of ICTs for the sole objective of automating the internal postal process, such as the use of sorting machines, is not within the scope of this study."

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