This statistic illustrates insurance customer's preferred channels for various transaction types in Germany as of 2015. It can be seen that at that time 29.4 percent of customers stated they would prefer to book services, such as movie tickets or a holiday, via the internet.
Insurance customer channel preferences for various transactions types in Germany as of 2015
Characteristic
Agent
Phone
Internet
Mobile Apps
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Capgemini. (March 1, 2016). Insurance customer channel preferences for various transactions types in Germany as of 2015 [Graph]. In Statista. Retrieved August 24, 2024, from https://www.statista.com/statistics/568639/customer-channel-preferences-for-transactions-germany-europe/
Capgemini. "Insurance customer channel preferences for various transactions types in Germany as of 2015 ." Chart. March 1, 2016. Statista. Accessed August 24, 2024. https://www.statista.com/statistics/568639/customer-channel-preferences-for-transactions-germany-europe/
Capgemini. (2016). Insurance customer channel preferences for various transactions types in Germany as of 2015 . Statista. Statista Inc.. Accessed: August 24, 2024. https://www.statista.com/statistics/568639/customer-channel-preferences-for-transactions-germany-europe/
Capgemini. "Insurance Customer Channel Preferences for Various Transactions Types in Germany as of 2015 ." Statista, Statista Inc., 1 Mar 2016, https://www.statista.com/statistics/568639/customer-channel-preferences-for-transactions-germany-europe/
Capgemini, Insurance customer channel preferences for various transactions types in Germany as of 2015 Statista, https://www.statista.com/statistics/568639/customer-channel-preferences-for-transactions-germany-europe/ (last visited August 24, 2024)
Insurance customer channel preferences for various transactions types in Germany as of 2015 [Graph], Capgemini, March 1, 2016. [Online]. Available: https://www.statista.com/statistics/568639/customer-channel-preferences-for-transactions-germany-europe/