This statistic shows the most important aspects of shopping, both online and in store, to consumers in the United Kingdom in 2016. Of survey respondents 67 percent found price to be of high importance.
When shopping online or in store which of the following are most important to you?
Characteristic
Share of consumers
Price
67%
Fast delivery
51%
Flexibile returns policy
42%
A consistent experience across stores, online, mobile, call centre
26%
Human interaction
17%
Personalised service - interaction tailored to you based on your personal preference
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Retail Week. (April 1, 2016). When shopping online or in store which of the following are most important to you? [Graph]. In Statista. Retrieved August 24, 2024, from https://www.statista.com/statistics/558721/customer-needs-when-shopping-online-or-in-store-united-kingdom-uk/
Retail Week. "When shopping online or in store which of the following are most important to you?." Chart. April 1, 2016. Statista. Accessed August 24, 2024. https://www.statista.com/statistics/558721/customer-needs-when-shopping-online-or-in-store-united-kingdom-uk/
Retail Week. (2016). When shopping online or in store which of the following are most important to you?. Statista. Statista Inc.. Accessed: August 24, 2024. https://www.statista.com/statistics/558721/customer-needs-when-shopping-online-or-in-store-united-kingdom-uk/
Retail Week. "When Shopping Online or in Store Which of The following Are Most Important to You?." Statista, Statista Inc., 1 Apr 2016, https://www.statista.com/statistics/558721/customer-needs-when-shopping-online-or-in-store-united-kingdom-uk/
Retail Week, When shopping online or in store which of the following are most important to you? Statista, https://www.statista.com/statistics/558721/customer-needs-when-shopping-online-or-in-store-united-kingdom-uk/ (last visited August 24, 2024)
When shopping online or in store which of the following are most important to you? [Graph], Retail Week, April 1, 2016. [Online]. Available: https://www.statista.com/statistics/558721/customer-needs-when-shopping-online-or-in-store-united-kingdom-uk/
