This survey shows the frequency of acquiring customer service from webshops by Danish consumers in 2015 and 2016. The majority of consumers didn't contact webshops and the percentage of the ones who contacted webshops has decreased in 2016 by 2 percent.
Share of people who acquired customer service from webshops in Denmark from 2015 to 2016
* Survey is conducted on a monthly basis throughout the whole year with approximately 1,200 interviews each month
Method of interview
Online panel
Supplementary notes
Original survey question: "Har du været i kontakt med internetbutikken i forbindelse med dit køb? / Have you been in contact with the webshop about your most recent order?".
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FDIH. (February 10, 2017). Share of people who acquired customer service from webshops in Denmark from 2015 to 2016 [Graph]. In Statista. Retrieved September 26, 2024, from https://www.statista.com/statistics/558197/acquiring-customer-service-from-webshops-in-denmark/
FDIH. "Share of people who acquired customer service from webshops in Denmark from 2015 to 2016." Chart. February 10, 2017. Statista. Accessed September 26, 2024. https://www.statista.com/statistics/558197/acquiring-customer-service-from-webshops-in-denmark/
FDIH. (2017). Share of people who acquired customer service from webshops in Denmark from 2015 to 2016. Statista. Statista Inc.. Accessed: September 26, 2024. https://www.statista.com/statistics/558197/acquiring-customer-service-from-webshops-in-denmark/
FDIH. "Share of People Who Acquired Customer Service from Webshops in Denmark from 2015 to 2016." Statista, Statista Inc., 10 Feb 2017, https://www.statista.com/statistics/558197/acquiring-customer-service-from-webshops-in-denmark/
FDIH, Share of people who acquired customer service from webshops in Denmark from 2015 to 2016 Statista, https://www.statista.com/statistics/558197/acquiring-customer-service-from-webshops-in-denmark/ (last visited September 26, 2024)
Share of people who acquired customer service from webshops in Denmark from 2015 to 2016 [Graph], FDIH, February 10, 2017. [Online]. Available: https://www.statista.com/statistics/558197/acquiring-customer-service-from-webshops-in-denmark/