This statistic shows the responses to the survey question: "What reasons do you have to not shop online?" As of 2015, a little more than 30 percent of individuals who do not shop online in the Netherlands said they do not shop online because they were worried about safety or privacy.
What reasons do you have to not shop online?*
Characteristic
Share of individuals who do not shop online
Would rather visit a store, for example to see the product in real life
79%
Another reason
52%
Worries about safety or privacy, e.g. because you do not like to give creditcard or personal information online
31%
Did not know how to or you have too little experience with it
25%
Lack of trust if the good would be delivered or returned, or if complaints would be handled correctly
23%
Not owning a payment card with which you could pay online
15%
It was a problem to receive the goods at home
7%
The company did not deliver goods or services in the Netherlands
individuals who have not made a purchased a good or service via internet in the last 12 months
Method of interview
Computer-assisted telephone interviews (CATI)
Supplementary notes
* Source notes the respondents were "asked why they have not ordered or purchased any goods or services via internet in the 12 months prior to the survey."
The source adds respondents could "list more problems or reasons, therefore these do not add up to the total problems or reasons."
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Centraal Bureau voor de Statistiek. (December 22, 2015). What reasons do you have to not shop online?* [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/556734/reasons-to-not-shop-online-in-the-netherlands/
Centraal Bureau voor de Statistiek. "What reasons do you have to not shop online?*." Chart. December 22, 2015. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/556734/reasons-to-not-shop-online-in-the-netherlands/
Centraal Bureau voor de Statistiek. (2015). What reasons do you have to not shop online?*. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/556734/reasons-to-not-shop-online-in-the-netherlands/
Centraal Bureau voor de Statistiek. "What Reasons Do You Have to Not Shop Online?*." Statista, Statista Inc., 22 Dec 2015, https://www.statista.com/statistics/556734/reasons-to-not-shop-online-in-the-netherlands/
Centraal Bureau voor de Statistiek, What reasons do you have to not shop online?* Statista, https://www.statista.com/statistics/556734/reasons-to-not-shop-online-in-the-netherlands/ (last visited December 22, 2024)
What reasons do you have to not shop online?* [Graph], Centraal Bureau voor de Statistiek, December 22, 2015. [Online]. Available: https://www.statista.com/statistics/556734/reasons-to-not-shop-online-in-the-netherlands/
