This chart shows the share of consumers agreeing with statements negatively impacting their loyalty to a retailer, according to a survey conducted with UK consumers in 2016. Of respondents, 57 percent stated that rudeness from staff members would make them defect from the retailer and shop elsewhere.
Factors impacting consumer loyalty to a retailer negatively in the United Kingdom (UK) in 2016
Characteristic
Share of consumers agreeing
Rudeness from staff members
57.1%
Poor quality items
44.3%
Dirty stores
42.5%
Big price rises (10% plus)
40.4%
Them being regularly more expensive than alternatives
33.8%
No online ordering facility
22%
Unhelpfulness of staff members
21.6%
Spamming you with emails and marketing materials
19.3%
Getting an order wrong
16.4%
Hard to use website
14.3%
Being a bad corporate citizen (i.e. not paying taxes etc.)
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Webloyalty. (February 26, 2016). Factors impacting consumer loyalty to a retailer negatively in the United Kingdom (UK) in 2016 [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/551531/shopping-retailer-loyalty-impact-uk/
Webloyalty. "Factors impacting consumer loyalty to a retailer negatively in the United Kingdom (UK) in 2016." Chart. February 26, 2016. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/551531/shopping-retailer-loyalty-impact-uk/
Webloyalty. (2016). Factors impacting consumer loyalty to a retailer negatively in the United Kingdom (UK) in 2016. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/551531/shopping-retailer-loyalty-impact-uk/
Webloyalty. "Factors Impacting Consumer Loyalty to a Retailer Negatively in The United Kingdom (Uk) in 2016." Statista, Statista Inc., 26 Feb 2016, https://www.statista.com/statistics/551531/shopping-retailer-loyalty-impact-uk/
Webloyalty, Factors impacting consumer loyalty to a retailer negatively in the United Kingdom (UK) in 2016 Statista, https://www.statista.com/statistics/551531/shopping-retailer-loyalty-impact-uk/ (last visited December 22, 2024)
Factors impacting consumer loyalty to a retailer negatively in the United Kingdom (UK) in 2016 [Graph], Webloyalty, February 26, 2016. [Online]. Available: https://www.statista.com/statistics/551531/shopping-retailer-loyalty-impact-uk/
