This chart shows the share of consumers agreeing with statements regarding their attitudes towards shopping and brand loyalty, according to a survey conducted with UK consumers in 2016. Of respondents, 81 percent agreed that there are a lot more retailers to choose from nowadays than 10 years ago and 44 percent wouldn't hesitate to use another retailer or brand if feeling annoyed.
Consumer attitudes towards shopping and brand loyalty in the United Kingdom (UK) in 2016
Characteristic
Share of consumers agreeing
There are a lot more retailers to choose from nowadays than 10 years ago
81.2%
I like to shop around and find new brands, ideas and products
51.8%
If a retailer annoys me I will not hesitate to defect and use another retailer/brand
44.3%
I find shopping more frustrating now that it was 5 years ago
34.7%
I find shopping more frustrating now that it was 10 years ago
26.7%
Retailers are very good and understanding my needs
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Webloyalty. (February 26, 2016). Consumer attitudes towards shopping and brand loyalty in the United Kingdom (UK) in 2016 [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/551362/shopping-spending-brand-loyalty-uk/
Webloyalty. "Consumer attitudes towards shopping and brand loyalty in the United Kingdom (UK) in 2016." Chart. February 26, 2016. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/551362/shopping-spending-brand-loyalty-uk/
Webloyalty. (2016). Consumer attitudes towards shopping and brand loyalty in the United Kingdom (UK) in 2016. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/551362/shopping-spending-brand-loyalty-uk/
Webloyalty. "Consumer Attitudes towards Shopping and Brand Loyalty in The United Kingdom (Uk) in 2016." Statista, Statista Inc., 26 Feb 2016, https://www.statista.com/statistics/551362/shopping-spending-brand-loyalty-uk/
Webloyalty, Consumer attitudes towards shopping and brand loyalty in the United Kingdom (UK) in 2016 Statista, https://www.statista.com/statistics/551362/shopping-spending-brand-loyalty-uk/ (last visited December 22, 2024)
Consumer attitudes towards shopping and brand loyalty in the United Kingdom (UK) in 2016 [Graph], Webloyalty, February 26, 2016. [Online]. Available: https://www.statista.com/statistics/551362/shopping-spending-brand-loyalty-uk/
