Reasons to cancel online purchases in Norway 2018-2019

Published by
L. Yltävä,
Jul 26, 2023
The most common reason for cancelling online orders among Norwegian online shoppers seemed to be that the total price including delivery was too high, according to 52 percent of respondents in 2019. Seven percent of respondents cancelled purchases because of no option for personal pick-up of the product the same year.

Reasons to cancel online purchases in Norway in 2018 and 2019

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Release date

September 2019

Region

Norway

Survey time period

2018 to 2019

Method of interview

Online survey

Supplementary notes

Survey questions: "Hvorfor har du avbrutt et kjøp?"

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