In 2022 , Frontier Airlines reported 20.26 customer complaints for each 100,000 enplanements on domestic-scheduled operations. This was the highest rate of customer complaints among U.S. carriers.
U.S. airlines ranked by rate of consumer complaints in 2022
(per 100,000 enplanements)
Data is based on customer complaints filed with the Department in writing, by telephone, via e-mail or in person, with the exception of safety complaints and security complaints which are handled by other departments.
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US Department of Transportation. (April 11, 2023). U.S. airlines ranked by rate of consumer complaints in 2022 (per 100,000 enplanements) [Graph]. In Statista. Retrieved December 03, 2024, from https://www.statista.com/statistics/539278/customer-complaints-by-us-airlines/
US Department of Transportation. "U.S. airlines ranked by rate of consumer complaints in 2022 (per 100,000 enplanements)." Chart. April 11, 2023. Statista. Accessed December 03, 2024. https://www.statista.com/statistics/539278/customer-complaints-by-us-airlines/
US Department of Transportation. (2023). U.S. airlines ranked by rate of consumer complaints in 2022 (per 100,000 enplanements). Statista. Statista Inc.. Accessed: December 03, 2024. https://www.statista.com/statistics/539278/customer-complaints-by-us-airlines/
US Department of Transportation. "U.S. Airlines Ranked by Rate of Consumer Complaints in 2022 (per 100,000 Enplanements)." Statista, Statista Inc., 11 Apr 2023, https://www.statista.com/statistics/539278/customer-complaints-by-us-airlines/
US Department of Transportation, U.S. airlines ranked by rate of consumer complaints in 2022 (per 100,000 enplanements) Statista, https://www.statista.com/statistics/539278/customer-complaints-by-us-airlines/ (last visited December 03, 2024)
U.S. airlines ranked by rate of consumer complaints in 2022 (per 100,000 enplanements) [Graph], US Department of Transportation, April 11, 2023. [Online]. Available: https://www.statista.com/statistics/539278/customer-complaints-by-us-airlines/
