This statistic shows the results of a customer evaluation of Lidl's performance in the United Kingdom in 2015. Lidl performed high on value for money, with 88 percent of shoppers rating 4 or 5 on a maximum of 5 scale, and 66 percent rating 4 or 5 for the product quality.
How would you rate Lidl on convenience, value for money, product quality, customer service and product availability?*
Characteristic
Rated 4/5
Rated 5/5
Convenience
29%
25%
Value for money
38%
50%
Product quality
42%
23%
Customer service
33%
14%
Product availability
39%
15%
0%20%40%60%80%100%
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* This question was phrased by the source as follows: "How would you rate these retailers on convenience, value for money, product quality, customer service and product availability? Please use a 1-5 scale with 1 being the worst and 5 being the best."
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Harris Interactive. (July 9, 2015). How would you rate Lidl on convenience, value for money, product quality, customer service and product availability?* [Graph]. In Statista. Retrieved May 10, 2025, from https://www.statista.com/statistics/534679/uk-discounters-lidl-performance-customer-evaluation/
Harris Interactive. "How would you rate Lidl on convenience, value for money, product quality, customer service and product availability?*." Chart. July 9, 2015. Statista. Accessed May 10, 2025. https://www.statista.com/statistics/534679/uk-discounters-lidl-performance-customer-evaluation/
Harris Interactive. (2015). How would you rate Lidl on convenience, value for money, product quality, customer service and product availability?*. Statista. Statista Inc.. Accessed: May 10, 2025. https://www.statista.com/statistics/534679/uk-discounters-lidl-performance-customer-evaluation/
Harris Interactive. "How Would You Rate Lidl on Convenience, Value for Money, Product Quality, Customer Service and Product Availability?*." Statista, Statista Inc., 9 Jul 2015, https://www.statista.com/statistics/534679/uk-discounters-lidl-performance-customer-evaluation/
Harris Interactive, How would you rate Lidl on convenience, value for money, product quality, customer service and product availability?* Statista, https://www.statista.com/statistics/534679/uk-discounters-lidl-performance-customer-evaluation/ (last visited May 10, 2025)
How would you rate Lidl on convenience, value for money, product quality, customer service and product availability?* [Graph], Harris Interactive, July 9, 2015. [Online]. Available: https://www.statista.com/statistics/534679/uk-discounters-lidl-performance-customer-evaluation/
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