This survey illustrates the share of companies that report areas of improvement needed in digital capabilities in the digital customer engagement sector in the United Kingdom (UK) in 2015. The largest share of companies in this sector (50 percent) responded that increasing customer loyalty was the top area needed for improvement.
Share of companies reporting areas needing improvement in digital customer engagement in the United Kingdom (UK) in 2015
Characteristic
Share of respondents
Incorporating customer feedback in research and development
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Oxford Economics, & Virgin Media. (January 12, 2016). Share of companies reporting areas needing improvement in digital customer engagement in the United Kingdom (UK) in 2015 [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/516920/uk-areas-needing-improvement-in-digital-customer-engagement-survey/
Oxford Economics, und Virgin Media. "Share of companies reporting areas needing improvement in digital customer engagement in the United Kingdom (UK) in 2015." Chart. January 12, 2016. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/516920/uk-areas-needing-improvement-in-digital-customer-engagement-survey/
Oxford Economics, Virgin Media. (2016). Share of companies reporting areas needing improvement in digital customer engagement in the United Kingdom (UK) in 2015. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/516920/uk-areas-needing-improvement-in-digital-customer-engagement-survey/
Oxford Economics, and Virgin Media. "Share of Companies Reporting Areas Needing Improvement in Digital Customer Engagement in The United Kingdom (Uk) in 2015." Statista, Statista Inc., 12 Jan 2016, https://www.statista.com/statistics/516920/uk-areas-needing-improvement-in-digital-customer-engagement-survey/
Oxford Economics & Virgin Media, Share of companies reporting areas needing improvement in digital customer engagement in the United Kingdom (UK) in 2015 Statista, https://www.statista.com/statistics/516920/uk-areas-needing-improvement-in-digital-customer-engagement-survey/ (last visited December 22, 2024)
Share of companies reporting areas needing improvement in digital customer engagement in the United Kingdom (UK) in 2015 [Graph], Oxford Economics, & Virgin Media, January 12, 2016. [Online]. Available: https://www.statista.com/statistics/516920/uk-areas-needing-improvement-in-digital-customer-engagement-survey/
