UK: role of return process in customer satisfaction according to SME e-retailers 2015

Influence of a good return process on customer satisfaction according to SME online retailers in the United Kingdom (UK) as of December 2015

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Release date

January 2016

Region

United Kingdom

Survey time period

December 2015

Number of respondents

300 respondents

Special properties

SME online retailers.*

Supplementary notes

* SME - Small or Medium Enterprises.

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