The graph presents information on consumer perception of service quality while using e-commerce sites in British Columbia as of June 2015, broken down by age group. The results show that 49 percent of British Columbia residents between the ages of 18 and 34 believed that the quality of e-commerce site services has improved, compared to five years earlier.
Consumer perception of service quality while using e-commerce websites in British Columbia (BC) as of June 2015, by age group
Characteristic
Better
The same
Worse
Not sure
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consumers in British Columbia only; perception of service quality compared to five years ago
Method of interview
Online survey
Supplementary notes
Question: "Allt hings considered, would you say the quality of service that you experience is better, the same or worse than five years ago [when using an e-commerce website]?"
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BCBusiness. (September 9, 2015). Consumer perception of service quality while using e-commerce websites in British Columbia (BC) as of June 2015, by age group [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/501410/british-columbia-consumer-perception-of-e-commerce-site-service-quality-by-age/
BCBusiness. "Consumer perception of service quality while using e-commerce websites in British Columbia (BC) as of June 2015, by age group." Chart. September 9, 2015. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/501410/british-columbia-consumer-perception-of-e-commerce-site-service-quality-by-age/
BCBusiness. (2015). Consumer perception of service quality while using e-commerce websites in British Columbia (BC) as of June 2015, by age group. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/501410/british-columbia-consumer-perception-of-e-commerce-site-service-quality-by-age/
BCBusiness. "Consumer Perception of Service Quality While Using E-commerce Websites in British Columbia (Bc) as of June 2015, by Age Group." Statista, Statista Inc., 9 Sep 2015, https://www.statista.com/statistics/501410/british-columbia-consumer-perception-of-e-commerce-site-service-quality-by-age/
BCBusiness, Consumer perception of service quality while using e-commerce websites in British Columbia (BC) as of June 2015, by age group Statista, https://www.statista.com/statistics/501410/british-columbia-consumer-perception-of-e-commerce-site-service-quality-by-age/ (last visited July 22, 2024)
Consumer perception of service quality while using e-commerce websites in British Columbia (BC) as of June 2015, by age group [Graph], BCBusiness, September 9, 2015. [Online]. Available: https://www.statista.com/statistics/501410/british-columbia-consumer-perception-of-e-commerce-site-service-quality-by-age/
