This statistic depicts businesses in food retail trade ranked by customer satisfaction as per OC&C-Proposition-Index in Germany in 2019. In 2019, supermarket discounter chain Edeka had the highest customer satisfaction score at 82.5 points.
Businesses in food retail trade ranked by customer satisfaction as per OC&C-Proposition-Index in Germany in 2019
Characteristic
Index score (0-100)
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food retailers which placed within the top 30 of trade
Supplementary notes
The OC&C-Proposition-Index illustrates findings from an online consumer survey conducted worldwide. It is based on responses from 30,000 consumers toward service promises made by 850 retail trade businesses (of which 95 were German; source does not specify origin of other businesses). The overall index score (0 to 100 points) is based on individual scores concerning price, quality, product range, shopping experience, service and consumer trust. According to the source an overall index score of more than 75 points is to be considered as a very good result, whereas scores lower than 70 indicate weaknesses in specific areas.
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OC&C. (January 30, 2020). Businesses in food retail trade ranked by customer satisfaction as per OC&C-Proposition-Index in Germany in 2019 [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/501334/customer-satisfaction-with-food-retailers-germany/
OC&C. "Businesses in food retail trade ranked by customer satisfaction as per OC&C-Proposition-Index in Germany in 2019." Chart. January 30, 2020. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/501334/customer-satisfaction-with-food-retailers-germany/
OC&C. (2020). Businesses in food retail trade ranked by customer satisfaction as per OC&C-Proposition-Index in Germany in 2019. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/501334/customer-satisfaction-with-food-retailers-germany/
OC&C. "Businesses in Food Retail Trade Ranked by Customer Satisfaction as per Oc&c-proposition-index in Germany in 2019." Statista, Statista Inc., 30 Jan 2020, https://www.statista.com/statistics/501334/customer-satisfaction-with-food-retailers-germany/
OC&C, Businesses in food retail trade ranked by customer satisfaction as per OC&C-Proposition-Index in Germany in 2019 Statista, https://www.statista.com/statistics/501334/customer-satisfaction-with-food-retailers-germany/ (last visited July 22, 2024)
Businesses in food retail trade ranked by customer satisfaction as per OC&C-Proposition-Index in Germany in 2019 [Graph], OC&C, January 30, 2020. [Online]. Available: https://www.statista.com/statistics/501334/customer-satisfaction-with-food-retailers-germany/
