This statistic shows the level of outsourcing across customer service processes, according to a 2014 Deloitte survey. At the time of the survey, 43 percent of respondents said that their company already outsourced initial complaint handling processes, with a further 21 percent of respondents saying they were planning to outsource the service in the future.
Current and planned customer service outsourcing by service in 2014
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Deloitte. (December 31, 2014). Current and planned customer service outsourcing by service in 2014 [Graph]. In Statista. Retrieved December 30, 2024, from https://www.statista.com/statistics/496597/outsourcing-customer-service/
Deloitte. "Current and planned customer service outsourcing by service in 2014." Chart. December 31, 2014. Statista. Accessed December 30, 2024. https://www.statista.com/statistics/496597/outsourcing-customer-service/
Deloitte. (2014). Current and planned customer service outsourcing by service in 2014. Statista. Statista Inc.. Accessed: December 30, 2024. https://www.statista.com/statistics/496597/outsourcing-customer-service/
Deloitte. "Current and Planned Customer Service Outsourcing by Service in 2014." Statista, Statista Inc., 31 Dec 2014, https://www.statista.com/statistics/496597/outsourcing-customer-service/
Deloitte, Current and planned customer service outsourcing by service in 2014 Statista, https://www.statista.com/statistics/496597/outsourcing-customer-service/ (last visited December 30, 2024)
Current and planned customer service outsourcing by service in 2014 [Graph], Deloitte, December 31, 2014. [Online]. Available: https://www.statista.com/statistics/496597/outsourcing-customer-service/
