Functionality and usability of banking apps: overall score UK 2014

Published by Statista Research Department, Jan 20, 2015
This statistic presents the overall score of functionality and usability of apps from five selected banks in the United Kingdom in 2014. It was reported that Barclays scored highest in terms of both functionality and usability.

Overall score of functionality and usability for apps of five selected banks in the United Kingdom (UK) in 2014

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Source

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Release date

January 2015

Region

United Kingdom

Survey time period

December 2014

Supplementary notes

*The source specifies: "We conducted detailed interviews with existing users and new users of each banking app, and observed them undertaking common tasks using the apps".

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Statistics on " Banking channels in the United Kingdom (UK) "

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8

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8

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8

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5

General summary: customer preference

5

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