This statistic displays the importance of delivery and return services in online retail according to online shoppers in the United Kingdom (UK) in 2015. During the survey period, it was found that 69 percent of respondents reported that it was important for them to be able to return items free of charge.
How strongly do you agree with the following statements?
Characteristic
Share of respondents
I am more likely to shop again from an online retailer if I am happy with the delivery of my goods
75%
It is important for me to be able to return items for free
69%
It’s important to me to have clear delivery information before I place my order
64%
I am more likely to use a retailer if they have a clear returns policy
61%
I like to be kept updated with the stage that the delivery is at
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Royal Mail. (July 8, 2015). How strongly do you agree with the following statements? [Graph]. In Statista. Retrieved November 12, 2024, from https://www.statista.com/statistics/489858/importance-of-delivery-and-return-services-in-online-retail-in-the-uk/
Royal Mail. "How strongly do you agree with the following statements?." Chart. July 8, 2015. Statista. Accessed November 12, 2024. https://www.statista.com/statistics/489858/importance-of-delivery-and-return-services-in-online-retail-in-the-uk/
Royal Mail. (2015). How strongly do you agree with the following statements?. Statista. Statista Inc.. Accessed: November 12, 2024. https://www.statista.com/statistics/489858/importance-of-delivery-and-return-services-in-online-retail-in-the-uk/
Royal Mail. "How Strongly Do You Agree with The following Statements?." Statista, Statista Inc., 8 Jul 2015, https://www.statista.com/statistics/489858/importance-of-delivery-and-return-services-in-online-retail-in-the-uk/
Royal Mail, How strongly do you agree with the following statements? Statista, https://www.statista.com/statistics/489858/importance-of-delivery-and-return-services-in-online-retail-in-the-uk/ (last visited November 12, 2024)
How strongly do you agree with the following statements? [Graph], Royal Mail, July 8, 2015. [Online]. Available: https://www.statista.com/statistics/489858/importance-of-delivery-and-return-services-in-online-retail-in-the-uk/
