According to a survey conducted in July 2024 in the United Kingdom, high street retailer Richer Sounds ranked as the top high street shop in terms of customer satisfaction, with 89 percent. Mega retailer John Lewis scored 85 percent, putting it in second place.
Leading high street retailers in the United Kingdom (UK) in 2023 and 2024, by customer satisfaction rating
Customer scores were calculated based on customers' overall satisfaction and likelihood of recommending each store. * This is the aggregation of several customer surveys, with varying survey counts and dates:
Technology shops: 3,527 respondents in July 2024. Furniture and homeware shops: 3,053 respondents in September 2023. Children and baby shops: 1,000 respondents in July 2024.
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Which?. (January 1, 2025). Leading high street retailers in the United Kingdom (UK) in 2023 and 2024, by customer satisfaction rating [Graph]. In Statista. Retrieved March 13, 2025, from https://www.statista.com/statistics/485020/united-kingdom-uk-best-retailers-rated-by-customers/
Which?. "Leading high street retailers in the United Kingdom (UK) in 2023 and 2024, by customer satisfaction rating." Chart. January 1, 2025. Statista. Accessed March 13, 2025. https://www.statista.com/statistics/485020/united-kingdom-uk-best-retailers-rated-by-customers/
Which?. (2025). Leading high street retailers in the United Kingdom (UK) in 2023 and 2024, by customer satisfaction rating. Statista. Statista Inc.. Accessed: March 13, 2025. https://www.statista.com/statistics/485020/united-kingdom-uk-best-retailers-rated-by-customers/
Which?. "Leading High Street Retailers in The United Kingdom (Uk) in 2023 and 2024, by Customer Satisfaction Rating." Statista, Statista Inc., 1 Jan 2025, https://www.statista.com/statistics/485020/united-kingdom-uk-best-retailers-rated-by-customers/
Which?, Leading high street retailers in the United Kingdom (UK) in 2023 and 2024, by customer satisfaction rating Statista, https://www.statista.com/statistics/485020/united-kingdom-uk-best-retailers-rated-by-customers/ (last visited March 13, 2025)
Leading high street retailers in the United Kingdom (UK) in 2023 and 2024, by customer satisfaction rating [Graph], Which?, January 1, 2025. [Online]. Available: https://www.statista.com/statistics/485020/united-kingdom-uk-best-retailers-rated-by-customers/
