This statistics displays the findings of a survey on the share of digital services that consumers would like to see improved in the United Kingdom (UK) in 2015, by sector. During the survey period, it was found that 5 percent of respondents reported that the they would like to see improvements in digital financial services, such as online banking.
What kind of digital services would you like to see improved?*
Characteristic
Share of respondents
Local government / council (paying for services like council tax, parking permits or registering to vote online)
24%
Central government (applying for services like passports or driving licences online or completing your tax return online)
20%
Utility companies(home energy management, smart meters, online payment, reporting a fault / issue)
20%
Transport (touch payment, online check-in)
11%
Telecoms or media companies including internet providers (downloading music and films online, buying new services via mobile apps)
10%
Retail (Click and Collect, online shopping, help desk interaction)
10%
Financial service (online or mobile banking, self-service terminals in bank)
* The source does not provide information on the original wording used during the survey. Thus, the wording chosen for this statistic may differ slightly from the one in the survey. The source does not provide information on the date of survey.
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Fujitsu. (January 8, 2015). What kind of digital services would you like to see improved?* [Graph]. In Statista. Retrieved November 22, 2024, from https://www.statista.com/statistics/477063/digital-services-that-consumers-would-like-to-see-improved-in-the-uk-by-sector/
Fujitsu. "What kind of digital services would you like to see improved?*." Chart. January 8, 2015. Statista. Accessed November 22, 2024. https://www.statista.com/statistics/477063/digital-services-that-consumers-would-like-to-see-improved-in-the-uk-by-sector/
Fujitsu. (2015). What kind of digital services would you like to see improved?*. Statista. Statista Inc.. Accessed: November 22, 2024. https://www.statista.com/statistics/477063/digital-services-that-consumers-would-like-to-see-improved-in-the-uk-by-sector/
Fujitsu. "What Kind of Digital Services Would You like to See Improved?*." Statista, Statista Inc., 8 Jan 2015, https://www.statista.com/statistics/477063/digital-services-that-consumers-would-like-to-see-improved-in-the-uk-by-sector/
Fujitsu, What kind of digital services would you like to see improved?* Statista, https://www.statista.com/statistics/477063/digital-services-that-consumers-would-like-to-see-improved-in-the-uk-by-sector/ (last visited November 22, 2024)
What kind of digital services would you like to see improved?* [Graph], Fujitsu, January 8, 2015. [Online]. Available: https://www.statista.com/statistics/477063/digital-services-that-consumers-would-like-to-see-improved-in-the-uk-by-sector/
