This statistics displays the findings of a survey on the most improved digital services in the prior two years in the United Kingdom (UK) in 2015. During the survey period, it was found that 26 percent of respondents reported financial services as the digital service category that had improved most in the past two years.
Most improved digital services in the prior two years in the United Kingdom (UK) in 2015
Characteristic
Share of respondents
Retail (Click and Collect, online shopping, help desk interaction)
32%
Financial service (online or mobile banking, self-service terminals in bank)
26%
Utility companies (home energy management, smart meters, online payment, reporting a fault / issue)
10%
Transport (touch payment, online check-in)
10%
Local government / council (paying for services like council tax, parking permits or registering to vote online)
9%
Central government (applying for services like passports or driving licences online or completing your tax return online)
9%
Telecoms or media companies including internet providers (downloading music and films online, buying new services via mobile apps)
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Fujitsu. (January 8, 2015). Most improved digital services in the prior two years in the United Kingdom (UK) in 2015 [Graph]. In Statista. Retrieved November 22, 2024, from https://www.statista.com/statistics/477050/most-improved-digital-services-in-the-prior-two-years-in-the-united-kingdom-uk/
Fujitsu. "Most improved digital services in the prior two years in the United Kingdom (UK) in 2015." Chart. January 8, 2015. Statista. Accessed November 22, 2024. https://www.statista.com/statistics/477050/most-improved-digital-services-in-the-prior-two-years-in-the-united-kingdom-uk/
Fujitsu. (2015). Most improved digital services in the prior two years in the United Kingdom (UK) in 2015. Statista. Statista Inc.. Accessed: November 22, 2024. https://www.statista.com/statistics/477050/most-improved-digital-services-in-the-prior-two-years-in-the-united-kingdom-uk/
Fujitsu. "Most Improved Digital Services in The Prior Two Years in The United Kingdom (Uk) in 2015." Statista, Statista Inc., 8 Jan 2015, https://www.statista.com/statistics/477050/most-improved-digital-services-in-the-prior-two-years-in-the-united-kingdom-uk/
Fujitsu, Most improved digital services in the prior two years in the United Kingdom (UK) in 2015 Statista, https://www.statista.com/statistics/477050/most-improved-digital-services-in-the-prior-two-years-in-the-united-kingdom-uk/ (last visited November 22, 2024)
Most improved digital services in the prior two years in the United Kingdom (UK) in 2015 [Graph], Fujitsu, January 8, 2015. [Online]. Available: https://www.statista.com/statistics/477050/most-improved-digital-services-in-the-prior-two-years-in-the-united-kingdom-uk/
