This statistic displays the findings of a survey on the preferred methods of communication with organizations and companies in the United Kingdom (UK) in 2015. During the survey, it was found 23 percent of respondents reported communication via email as their second choice.
Preferred methods of communication with companies and organizations in the United Kingdom (UK) in 2015
Characteristic
First choice
Second choice
Third choice
Email
36%
23%
22%
Face-toface
21%
16%
13%
Phone helpdesk / Customer services
19%
25%
22%
Online customer support chat window
12%
18%
18%
Online FAQ
5%
9%
11%
Text message
3%
5%
6%
Automated phone line
2%
2%
5%
Social media
2%
3%
5%
Created with Highcharts 7.2.2Share of respondents22%22%13%13%22%22%18%18%11%11%6%6%5%5%5%5%23%23%16%16%25%25%18%18%9%9%5%5%2%2%3%3%36%36%21%21%19%19%12%12%5%5%3%3%2%2%2%2%First choiceSecond choiceThird choiceEmailFace-tofacePhone helpdesk / Customer servicesOnline customer support chat windowOnline FAQText messageAutomated phone lineSocial media
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Fujitsu. (January 8, 2015). Preferred methods of communication with companies and organizations in the United Kingdom (UK) in 2015 [Graph]. In Statista. Retrieved April 29, 2025, from https://www.statista.com/statistics/476965/leading-methods-of-communication-with-companies-and-organizations-in-the-uk/
Fujitsu. "Preferred methods of communication with companies and organizations in the United Kingdom (UK) in 2015." Chart. January 8, 2015. Statista. Accessed April 29, 2025. https://www.statista.com/statistics/476965/leading-methods-of-communication-with-companies-and-organizations-in-the-uk/
Fujitsu. (2015). Preferred methods of communication with companies and organizations in the United Kingdom (UK) in 2015. Statista. Statista Inc.. Accessed: April 29, 2025. https://www.statista.com/statistics/476965/leading-methods-of-communication-with-companies-and-organizations-in-the-uk/
Fujitsu. "Preferred Methods of Communication with Companies and Organizations in The United Kingdom (Uk) in 2015." Statista, Statista Inc., 8 Jan 2015, https://www.statista.com/statistics/476965/leading-methods-of-communication-with-companies-and-organizations-in-the-uk/
Fujitsu, Preferred methods of communication with companies and organizations in the United Kingdom (UK) in 2015 Statista, https://www.statista.com/statistics/476965/leading-methods-of-communication-with-companies-and-organizations-in-the-uk/ (last visited April 29, 2025)
Preferred methods of communication with companies and organizations in the United Kingdom (UK) in 2015 [Graph], Fujitsu, January 8, 2015. [Online]. Available: https://www.statista.com/statistics/476965/leading-methods-of-communication-with-companies-and-organizations-in-the-uk/
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