Leading methods of communication with companies and organizations in the UK in 2015

Preferred methods of communication with companies and organizations in the United Kingdom (UK) in 2015

CharacteristicFirst choiceSecond choiceThird choice
Email 36% 23% 22%
Face-toface 21% 16% 13%
Phone helpdesk / Customer services 19% 25% 22%
Online customer support chat window 12% 18% 18%
Online FAQ 5% 9% 11%
Text message 3% 5% 6%
Automated phone line 2% 2% 5%
Social media 2% 3% 5%
Created with Highcharts 7.2.2Share of respondents22%22%13%13%22%22%18%18%11%11%6%6%5%5%5%5%23%23%16%16%25%25%18%18%9%9%5%5%2%2%3%3%36%36%21%21%19%19%12%12%5%5%3%3%2%2%2%2%First choiceSecond choiceThird choiceEmailFace-tofacePhone helpdesk / Customer servicesOnline customer support chat windowOnline FAQText messageAutomated phone lineSocial media
0%2.5%5%7.5%10%12.5%15%17.5%20%22.5%25%27.5%30%32.5%35%37.5%40%
Download
Show detailed source information?
Register for free
Already a member?
Log in
Source

Use Ask Statista Research Service

Release date

January 2015

Region

United Kingdom

Survey time period

2015

Number of respondents

1,000 respondents

Age group

18 years and older

Special properties

UK public.

Method of interview

Online survey

Supplementary notes

The source does not provide any information on the date of the survey.

Citation formats
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
  • Free Statistics
  • Premium Statistics

Professional Account

For teams of up to 5 people
$1,299 USD
per month, billed annually 1
  • Free + Premium Statistics
  • Reports
  • Market Insights

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Leading companies trust Statista:
paypal google adobe pg samsung telekom
Statista has been my savior on several occasions. The site is easy to maneuver and the data is in a format that can go right into a report or presentation.
Marlene Greenfield

Marlene Greenfield
Vice President, Hearst Magazines

Statistics on " Online media and entertainment usage in Italy "

Other statistics that may interest you Online media and entertainment usage in Italy

Usage overview

5

Television and video

8

Music and radio

5

Printed media

8

Online gaming

5

Discover Statista

Need help with using Statista for your research? Tutorials and first steps
Do you have any questions about our business solutions?

We provide you with detailed information about our Professional Account.

All features, all contents, at all times: Learn more about our professional solutions.

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
  • Free Statistics
  • Premium Statistics

Professional Account

For teams of up to 5 people
$1,299 USD
per month, billed annually 1
  • Free + Premium Statistics
  • Reports
  • Market Insights

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Learn more about how Statista can support your business.