As of December 2019, around 41 percent of North American retailer survey respondents stated that they had implemented virtual inventory services, with a further seven percent planning to introduce this system in the following twelve months. Virtual inventory services allow retailers to sell products without having the product physically in their store.
Cross-channel services offered to customers by retailers in North America as of December 2019
Characteristic
Implemented and working well
Implemented but needs improvement
Implement within 12 months
Implement in 1-3 years
No plans to implement
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Survey respondents were primarily vice presidents and directors of store systems or IT, and C-level executives.
The source does not provide information regarding the number of respondents surveyed in the methodology.
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RCP. (January 17, 2020). Cross-channel services offered to customers by retailers in North America as of December 2019 [Graph]. In Statista. Retrieved August 25, 2024, from https://www.statista.com/statistics/475104/e-commerce-retailer-unified-commerce-capabilities-na/
RCP. "Cross-channel services offered to customers by retailers in North America as of December 2019." Chart. January 17, 2020. Statista. Accessed August 25, 2024. https://www.statista.com/statistics/475104/e-commerce-retailer-unified-commerce-capabilities-na/
RCP. (2020). Cross-channel services offered to customers by retailers in North America as of December 2019. Statista. Statista Inc.. Accessed: August 25, 2024. https://www.statista.com/statistics/475104/e-commerce-retailer-unified-commerce-capabilities-na/
RCP. "Cross-channel Services Offered to Customers by Retailers in North America as of December 2019." Statista, Statista Inc., 17 Jan 2020, https://www.statista.com/statistics/475104/e-commerce-retailer-unified-commerce-capabilities-na/
RCP, Cross-channel services offered to customers by retailers in North America as of December 2019 Statista, https://www.statista.com/statistics/475104/e-commerce-retailer-unified-commerce-capabilities-na/ (last visited August 25, 2024)
Cross-channel services offered to customers by retailers in North America as of December 2019 [Graph], RCP, January 17, 2020. [Online]. Available: https://www.statista.com/statistics/475104/e-commerce-retailer-unified-commerce-capabilities-na/