North America retailer shipping options implementation 2017

Published by
Stephanie Chevalier,
May 4, 2022
This statistic presents the current implementation of selected fulfillment options among retailers in North America as of December 2017. During the survey period, 21 percent of responding retailers had implemented buy online, ship from store as an option and it was working well.

Implementation of selected fulfillment options among retailers in North America as of December 2017

CharacteristicImplemented and working wellImplemented and needs improvementWill implement within 12 monthsWill implement within 1-3 years
Buy online, pick up in-store 30% 18% 21% 9%
Buy anywhere, ship anywhere 21% 21% 15% 15%
Reserve online, pick up in-store 21% 9% 12% 27%
Buy in-store, ship from distribution center, other store or vendor 18% 27% 12% 18%
Buy online, ship from store 12% 6% 24% 21%
Showing entries 1 to 5 (5 entries in total)
Created with Highcharts 7.2.2Share of respondents30%30%21%21%21%21%18%18%12%12%18%18%21%21%9%9%27%27%6%6%21%21%15%15%12%12%12%12%24%24%9%9%15%15%27%27%18%18%21%21%Implemented and working wellImplemented and needs improvementWill implement within 12 monthsWill implement within 1-3 yearsBuy online, pick up in-storeBuy anywhere, ship anywhereReserve online, pick up in-storeBuy in-store, ship from distribution center, other store or vendorBuy online, ship from store
0%5%10%15%20%25%30%35%40%45%50%55%60%65%70%75%80%85%90%

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Release date

January 2018

Region

North America

Survey time period

November and December 2017

Number of respondents

500 retailers

Supplementary notes

Survey respondents were primarily vice presidents or C-level executives.

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