Complaints resolved by Octopus Energy within eight weeks in Great Britain 2017-2019

Published by Statista Research Department, Jun 28, 2024
This statistic shows the quarterly complaints independent energy supplier Octopus Energy resolved within eight weeks in Great Britain from 2017 to 2018. The resolution rate has not dropped below 90 percent during this period, and reached 100 percent in both the second and fourth quarters of 2018.

Percentage of quarterly complaints resolved by Octopus Energy within eight weeks in Great Britain from 2017 to 2019*

CharacteristicPercentage of complaints resolved within eight weeks
Q3 '19 98%
Q2 '19 98%
Q1 '19 99%
Q4 '18 100%
Q3 '18 97%
Q2 '18 100%
Q1 '18 90%
Q4 '17 92%
Q3 '17 98%
Q2 '17 96%
Q1 '17 99.4%
Showing entries 1 to 11 (11 entries in total)
Created with Highcharts 7.2.2Percentage of complaints resolved within eight weeks99.4%99.4%96%96%98%98%92%92%90%90%100%100%97%97%100%100%99%99%98%98%98%98%Q1 '17Q2 '17Q3 '17Q4 '17Q1 '18Q2 '18Q3 '18Q4 '18Q1 '19Q2 '19Q3 '19
0%20%40%60%80%100%120%

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Release date

February 2020

Region

Europe, United Kingdom (Great Britain)

Survey time period

Q1 2017 to Q3 2019

Supplementary notes

* Energy suppliers in the United Kingdom are required to provide quarterly figures detailing the nature and volume of complaints. In 2018, Ofgem updated the reporting requirements.
Prior to Q2 2018, figures were for complaints resolved in 13 weeks.

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