Consumer issues with energy comparison websites in the United Kingdom (UK) 2014

Published by Statista Research Department, Feb 2, 2015
In this survey, consumers in the United Kingdom (UK) were asked what reasons they had for not trusting online price comparison services. 16 percent of the respondents answered they had never used a comparison website and wouldn't know what to do. Nearly half of all respondents reported that they have no level of trust in these services at all.

Reasons why consumers lack confidence in price comparison sites for energy suppliers in the United Kingdom (UK) 2014

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Release date

February 2015

Region

United Kingdom

Survey time period

2014

Number of respondents

1,856 respondents

Age group

18 years and older

Method of interview

Telephone interview

Supplementary notes

Originally asked as: "Why would you not feel confident in using a price comparison website to get the right energy deal?"

Base consists of people who are not confident about getting the right deal from a price comparison website.

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