This statistic shows the main reason why customers complained to the Ombudsman Service about a "no hang-up" fraud in the United Kingdom (UK) between 2012 and 2014. It appears that 56% of people who complained about financial fraud via telephone considered that the bank was responsible for the loss and should provide a refund.
Main reasons for complaining to the Financial Ombudsman about a "no hang-up" (vishing) fraud in the United Kingdom (UK) in 2015
Characteristic
Share of complainants
Bank responsible for loss and should provide refund
56%
Bank could have done more to stop the fraud taking place
21%
Bank could have done more to recover the lost funds
7%
Consumer unhappy with customer service received
5%
Consumer unhappy with bank's speed of response
5%
Bank could have done more to warn consumers
4%
Consumer unhappy with operating hours of bank or its fraud team
*Between mid-2012 and the end of 2014, the ombudsman service resolved 185 complaints of financial fraud involving a no hang-up scam, brought by 173 individual consumers.
**80% of affected individuals were over 55.
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Financial Ombudsman Service. (July 6, 2015). Main reasons for complaining to the Financial Ombudsman about a "no hang-up" (vishing) fraud in the United Kingdom (UK) in 2015 [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/467389/reasons-for-complaining-about-voice-financial-fraud-uk/
Financial Ombudsman Service. "Main reasons for complaining to the Financial Ombudsman about a "no hang-up" (vishing) fraud in the United Kingdom (UK) in 2015." Chart. July 6, 2015. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/467389/reasons-for-complaining-about-voice-financial-fraud-uk/
Financial Ombudsman Service. (2015). Main reasons for complaining to the Financial Ombudsman about a "no hang-up" (vishing) fraud in the United Kingdom (UK) in 2015. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/467389/reasons-for-complaining-about-voice-financial-fraud-uk/
Financial Ombudsman Service. "Main Reasons for Complaining to The Financial Ombudsman about a "No Hang-up" (Vishing) Fraud in The United Kingdom (Uk) in 2015." Statista, Statista Inc., 6 Jul 2015, https://www.statista.com/statistics/467389/reasons-for-complaining-about-voice-financial-fraud-uk/
Financial Ombudsman Service, Main reasons for complaining to the Financial Ombudsman about a "no hang-up" (vishing) fraud in the United Kingdom (UK) in 2015 Statista, https://www.statista.com/statistics/467389/reasons-for-complaining-about-voice-financial-fraud-uk/ (last visited December 22, 2024)
Main reasons for complaining to the Financial Ombudsman about a "no hang-up" (vishing) fraud in the United Kingdom (UK) in 2015 [Graph], Financial Ombudsman Service, July 6, 2015. [Online]. Available: https://www.statista.com/statistics/467389/reasons-for-complaining-about-voice-financial-fraud-uk/
