Dislikes when shopping for a new energy tariff in the United Kingdom (UK) 2014

Published by Statista Research Department, Feb 2, 2015
This statistic shows what people who have shopped around for a new energy tariff in the United Kingdom (UK) in the three years prior to 2014, disliked about the process. 25 percent of the respondents said they did not dislike anything specific, and only one percent mentioned phone calls or emails as an annoyance.

Things people disliked about shopping for a new energy tariff in the United Kingdom (UK) 2014

CharacteristicAnswers in percentage
Don't understand/difficult to compare tariffs 13%
Takes too long/didn't have time 7%
Difficult to find information 28%
Too much effort/can't be bothered 24%
Too complicated 17%
Lack of confidence/trust in price comparison website 12%
Not interested 12%
Don't know how to do it 4%
Pestered by phone call/emails after 3%
Other 1%
Nothing specific 25%
Showing entries 1 to 11 (11 entries in total)
Created with Highcharts 7.2.2Answers in percentage13%13%7%7%28%28%24%24%17%17%12%12%12%12%4%4%3%3%1%1%25%25%Don't understand/difficult to compare tariffsTakes too long/didn't have timeDifficult to find informationToo much effort/can't be botheredToo complicatedLack of confidence/trust in price comparison websiteNot interestedDon't know how to do itPestered by phone call/emails afterOtherNothing specific
0%10%20%30%2.5%5%7.5%12.5%15%17.5%22.5%25%27.5%32.5%

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Release date

February 2015

Region

United Kingdom

Survey time period

2014

Number of respondents

3,023 respondents

Age group

18 years and older

Method of interview

Telephone interview

Supplementary notes

Originally asked as: "What if anything did you dislike about the task of shopping around?"

Base consists of people who have shopped around in the last three years.

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