This statistic shows the customer satisfaction with quality of staff and customer service of account holders who switched banks for their main current account in the last three years in the United Kingdom (UK) as of the first quarter of 2015. It revealed that satisfaction with the current supplier (64% very satisfied) was higher compared to the previous supplier (34% very satisfied) for customer service.
Customer satisfaction with quality of staff and customer service of the current and previous bank in the United Kingdom (UK) in 2015
* Nearly 4.55 thousand completed interviews out of the 120 thousand sample drawn from the personal current account holders databank, provided by all major UK banks. Data was weighted to correct oversampling.
Among the 4.55 thousand, 649 had switched main current account bank between banks in the last three years.
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GfK Media and Communication Research, & Competition and Markets Authority. (April 15, 2015). Customer satisfaction with quality of staff and customer service of the current and previous bank in the United Kingdom (UK) in 2015 [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/467319/satisfaction-with-customer-service-in-previous-current-bank-after-switching-uk/
GfK Media and Communication Research, und Competition and Markets Authority. "Customer satisfaction with quality of staff and customer service of the current and previous bank in the United Kingdom (UK) in 2015." Chart. April 15, 2015. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/467319/satisfaction-with-customer-service-in-previous-current-bank-after-switching-uk/
GfK Media and Communication Research, Competition and Markets Authority. (2015). Customer satisfaction with quality of staff and customer service of the current and previous bank in the United Kingdom (UK) in 2015. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/467319/satisfaction-with-customer-service-in-previous-current-bank-after-switching-uk/
GfK Media and Communication Research, and Competition and Markets Authority. "Customer Satisfaction with Quality of Staff and Customer Service of The Current and Previous Bank in The United Kingdom (Uk) in 2015." Statista, Statista Inc., 15 Apr 2015, https://www.statista.com/statistics/467319/satisfaction-with-customer-service-in-previous-current-bank-after-switching-uk/
GfK Media and Communication Research & Competition and Markets Authority, Customer satisfaction with quality of staff and customer service of the current and previous bank in the United Kingdom (UK) in 2015 Statista, https://www.statista.com/statistics/467319/satisfaction-with-customer-service-in-previous-current-bank-after-switching-uk/ (last visited December 22, 2024)
Customer satisfaction with quality of staff and customer service of the current and previous bank in the United Kingdom (UK) in 2015 [Graph], GfK Media and Communication Research, & Competition and Markets Authority, April 15, 2015. [Online]. Available: https://www.statista.com/statistics/467319/satisfaction-with-customer-service-in-previous-current-bank-after-switching-uk/
