This statistic shows reasons consumers cited for shopping around for new energy suppliers in the United Kingdom (UK), in the three years prior to 2014. 20 percent of the respondents said they were prompted to shop around for new suppliers as their existing tariff was too expensive, while another 47 percent cited cost/tariff as a trigger.
Reasons for consumers to shop around for a new energy supplier in the United Kingdom (UK) 2014
Characteristic
Percentage of respondents
Cost/tariff (NET)
47%
Existing tariff expensive
20%
Amount expected to save/ looking to save money
13%
Price increase announcement
7%
Received very high bill
5%
Searching for alternative (NET)
19%
Contract with existing supplier due to end
13%
Moved home
6%
Quality Reliability (NET)
7%
Wanted better customer service/received poor customer service
Originally asked as: Thinking just about the last time you shopped around for your Gas/Electricity, was there anything specifically that prompted you to do so?"
Chart shows all responses mentioned by four percent or more.
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Cabinet Office UK. (February 2, 2015). Reasons for consumers to shop around for a new energy supplier in the United Kingdom (UK) 2014 [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/467317/supplier-switching-triggers-uk/
Cabinet Office UK. "Reasons for consumers to shop around for a new energy supplier in the United Kingdom (UK) 2014." Chart. February 2, 2015. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/467317/supplier-switching-triggers-uk/
Cabinet Office UK. (2015). Reasons for consumers to shop around for a new energy supplier in the United Kingdom (UK) 2014. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/467317/supplier-switching-triggers-uk/
Cabinet Office UK. "Reasons for Consumers to Shop around for a New Energy Supplier in The United Kingdom (Uk) 2014." Statista, Statista Inc., 2 Feb 2015, https://www.statista.com/statistics/467317/supplier-switching-triggers-uk/
Cabinet Office UK, Reasons for consumers to shop around for a new energy supplier in the United Kingdom (UK) 2014 Statista, https://www.statista.com/statistics/467317/supplier-switching-triggers-uk/ (last visited December 22, 2024)
Reasons for consumers to shop around for a new energy supplier in the United Kingdom (UK) 2014 [Graph], Cabinet Office UK, February 2, 2015. [Online]. Available: https://www.statista.com/statistics/467317/supplier-switching-triggers-uk/
