This statistic presents results of a survey conducted among Spanish enterprises which sold or tried to sell goods and/or services online to other EU countries in 2014. The graphic shows Spanish companies' level of concern regarding cross-border complaints and disputes when selling abroad. 35 percent of responding companies declared that the costs of resolving cross-border complaints and disputes were a major problem for them.
Extent to which the costs of resolving cross-border complaints and disputes were a problem for companies in Spain when selling or trying to sell online in other EU countries in 2014
companies that sold their products and/or services online in another EU country in 2014 or that used to do so or tried to do so
Method of interview
Telephone interview
Supplementary notes
This question was phrased by the source as follows: 'For each of the following difficulties that may present itself when selling or trying to purchase online from other EU countries, can you tell me if it has been a major problem, a minor problem or not a problem at all? - Resolving complaints and disputes cross-border is too expensive.'
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European Commission. (May 1, 2015). Extent to which the costs of resolving cross-border complaints and disputes were a problem for companies in Spain when selling or trying to sell online in other EU countries in 2014 [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/466898/degree-of-problem-of-cross-border-disputes-when-selling-in-eu-in-spain/
European Commission. "Extent to which the costs of resolving cross-border complaints and disputes were a problem for companies in Spain when selling or trying to sell online in other EU countries in 2014." Chart. May 1, 2015. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/466898/degree-of-problem-of-cross-border-disputes-when-selling-in-eu-in-spain/
European Commission. (2015). Extent to which the costs of resolving cross-border complaints and disputes were a problem for companies in Spain when selling or trying to sell online in other EU countries in 2014. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/466898/degree-of-problem-of-cross-border-disputes-when-selling-in-eu-in-spain/
European Commission. "Extent to Which The Costs of Resolving Cross-border Complaints and Disputes Were a Problem for Companies in Spain When Selling or Trying to Sell Online in Other Eu Countries in 2014." Statista, Statista Inc., 1 May 2015, https://www.statista.com/statistics/466898/degree-of-problem-of-cross-border-disputes-when-selling-in-eu-in-spain/
European Commission, Extent to which the costs of resolving cross-border complaints and disputes were a problem for companies in Spain when selling or trying to sell online in other EU countries in 2014 Statista, https://www.statista.com/statistics/466898/degree-of-problem-of-cross-border-disputes-when-selling-in-eu-in-spain/ (last visited December 22, 2024)
Extent to which the costs of resolving cross-border complaints and disputes were a problem for companies in Spain when selling or trying to sell online in other EU countries in 2014 [Graph], European Commission, May 1, 2015. [Online]. Available: https://www.statista.com/statistics/466898/degree-of-problem-of-cross-border-disputes-when-selling-in-eu-in-spain/
