This statistic displays the frequency of use of different bank services by account holders in the United Kingdom (UK) as of the first quarter of 2015. More than two thirds of those who used tablets or smartphone apps (74%) said that they used it once a week or more, compared to ten percent of those using telephone at that frequency.
Frequency of use of bank communication channels by personal current accounts holders in the United Kingdom (UK) in 2015
* Nearly 4.55 thousand completed interviews out of the 120 thousand sample drawn from the personal current account holders databank, provided by all major UK banks. Data was weighted to correct oversampling.
Samples for particular services: n (App) = 1,769; n (Internet) = 3,007; n (Telephone) = 1,464; n (Branch) = 4,148.
Percentages might not add up to a 100% due to rounding.
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GfK Media and Communication Research, & Competition and Markets Authority. (April 15, 2015). Frequency of use of bank communication channels by personal current accounts holders in the United Kingdom (UK) in 2015 [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/466339/bank-services-usage-frequency-account-holders-uk/
GfK Media and Communication Research, und Competition and Markets Authority. "Frequency of use of bank communication channels by personal current accounts holders in the United Kingdom (UK) in 2015." Chart. April 15, 2015. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/466339/bank-services-usage-frequency-account-holders-uk/
GfK Media and Communication Research, Competition and Markets Authority. (2015). Frequency of use of bank communication channels by personal current accounts holders in the United Kingdom (UK) in 2015. Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/466339/bank-services-usage-frequency-account-holders-uk/
GfK Media and Communication Research, and Competition and Markets Authority. "Frequency of Use of Bank Communication Channels by Personal Current Accounts Holders in The United Kingdom (Uk) in 2015." Statista, Statista Inc., 15 Apr 2015, https://www.statista.com/statistics/466339/bank-services-usage-frequency-account-holders-uk/
GfK Media and Communication Research & Competition and Markets Authority, Frequency of use of bank communication channels by personal current accounts holders in the United Kingdom (UK) in 2015 Statista, https://www.statista.com/statistics/466339/bank-services-usage-frequency-account-holders-uk/ (last visited December 21, 2024)
Frequency of use of bank communication channels by personal current accounts holders in the United Kingdom (UK) in 2015 [Graph], GfK Media and Communication Research, & Competition and Markets Authority, April 15, 2015. [Online]. Available: https://www.statista.com/statistics/466339/bank-services-usage-frequency-account-holders-uk/
