The statistic presents the the key drivers of satisfaction with the insurance claims process amongst successful claimants in the United Kingdom (UK) as of 2014. The scores for overall satisfaction with the way in which the claims were handled were converted into indices. The higher the index value (over 100), the higher the level of importance individuals have attributed to a specific driver of satisfaction. With an index score of 124, the most important driver of satisfaction amongst the respondents was the help they received from the claims-handing staff.
Above average determinants of satisfaction with insurance claims handling amongst successful claimants in the United Kingdom (UK) as of 2014
The source specifies: "Important drivers of satisfaction with claims handling were determined using a statistical technique called Derived Importance. Derived Importance is based on determining the statistical association between the performance rating of an individual attribute and a broader performance criteria, in this case, overall satisfaction with the way in which the claim was handled", and "the Derived Importance scores have been converted into indices, where 100 is the average."
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Financial Conduct Authority. (May 22, 2014). Above average determinants of satisfaction with insurance claims handling amongst successful claimants in the United Kingdom (UK) as of 2014 [Graph]. In Statista. Retrieved December 31, 2024, from https://www.statista.com/statistics/464068/uk-insurance-claims-processing-reasons-for-satisfaction/
Financial Conduct Authority. "Above average determinants of satisfaction with insurance claims handling amongst successful claimants in the United Kingdom (UK) as of 2014." Chart. May 22, 2014. Statista. Accessed December 31, 2024. https://www.statista.com/statistics/464068/uk-insurance-claims-processing-reasons-for-satisfaction/
Financial Conduct Authority. (2014). Above average determinants of satisfaction with insurance claims handling amongst successful claimants in the United Kingdom (UK) as of 2014. Statista. Statista Inc.. Accessed: December 31, 2024. https://www.statista.com/statistics/464068/uk-insurance-claims-processing-reasons-for-satisfaction/
Financial Conduct Authority. "Above Average Determinants of Satisfaction with Insurance Claims Handling amongst Successful Claimants in The United Kingdom (Uk) as of 2014." Statista, Statista Inc., 22 May 2014, https://www.statista.com/statistics/464068/uk-insurance-claims-processing-reasons-for-satisfaction/
Financial Conduct Authority, Above average determinants of satisfaction with insurance claims handling amongst successful claimants in the United Kingdom (UK) as of 2014 Statista, https://www.statista.com/statistics/464068/uk-insurance-claims-processing-reasons-for-satisfaction/ (last visited December 31, 2024)
Above average determinants of satisfaction with insurance claims handling amongst successful claimants in the United Kingdom (UK) as of 2014 [Graph], Financial Conduct Authority, May 22, 2014. [Online]. Available: https://www.statista.com/statistics/464068/uk-insurance-claims-processing-reasons-for-satisfaction/
